FAQ
Frequently asked questions:
What is your cancellation policy?
We encourage all guests to purchase travel insurance to cover any unforeseen circumstances that will affect their trip.
What is your cancellation policy?
- Cancellations before 30 days of arrival will receive a refund of monies paid.
- Cancellations within 14-30 days of arrival ill receive 50% refund of monies paid.
- Cancellations less than 14 days of arrival, late arrival, or early departure receive no refund.
Do you do direct bookings?
Absolutely! You can book directly on our website.
What are your booking terms?
We require 100% down to make your reservation.
Will you accept shorter stays than the stated minimum nights?
Yes, we will accept shorter stays on occasion. Mainly when your stay is just a few days away, but please ask.
What if the there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay.
There are no refunds for natural disasters or other major events that are out of our control. We highly encourage you to purchase trip insurance to cover your stay in case of a natural disaster or other major event and you need to cancel within the 45 days or depart early. Depending on the type of trip insurance you purchase, you are usually eligible to be reimbursed by the insurance company for the amount that we do not refund.
What times are check-in and check-out?
Check-in is 4 pm on the day of arrival. Check-out is 11 am on the day of departure.
Can I check-in early or check-out late?
Early check-in or late check-out is a possibility during off season and by prior arrangement only.
Do you have wi-fi at the house?
Yes, our home has high speed wireless internet.
Is your home child-friendly?
Due to the open lake access and the spiral staircase, Vossel Valley Lakehouse and Loft desires to keep your little ones safe and has a policy of 5 years and older.
How far is the grocery store?
Groceries are a few minutes away from Vossel Valley.
Where are you located?
Our home is located a few minutes out side of Washington, Mo on our family farm. You will be minutes away from beautiful Washington, Union, and area wineries.
Do you allow smoking in your vacation homes?
There is NO SMOKING or vaping in our home. If we find that you have smoked in one our home, there will be a minimum $500 fine charged. If you smoke outside, please dispose of your cigarette butts properly in the trash.
May we bring a pet to your vacation home?
No pets are allowed at Vossel Valley Lakehouse & Loft.
